Privacy Policy

Effective Date: April 11, 2026

1. Introduction

Welcome to CarisWest. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our booking applications, sign service agreements, or communicate with us.

2. Information We Collect

We collect information that you provide directly to us when utilizing our services:

• Personal Identification Information: Name, email address, phone number, and billing/property addresses.
• Service & Property Data: Details about the property to be inspected or serviced, scheduling preferences, and access instructions.
• Agreements & Signatures: Digital signatures, signed contracts, and terms of service acknowledgments.
• Payment Information: Credit card details and billing information. (Note: We use secure third-party payment processors. We do not store your full credit card number on our own servers.)
• Communications: Records of emails, text messages (SMS), in-app messaging, phone calls, and customer support inquiries.
• Automated Website Data: IP addresses, browser types, and standard cookies used to run our booking application and website effectively.

3. How We Use Your Information

We use the information we collect strictly to operate our business and provide you with high-quality service. Specifically, we use it to:

• Schedule, dispatch, and perform property inspections and commercial services.
• Process payments, generate invoices, and deliver digital reports.
• Send appointment confirmations, reminders, and status updates.
• Execute and store legally binding service agreements.
• Respond to your questions, support requests, and messages.

4. SMS / Text Messaging Policy

By providing your phone number and opting in, you consent to receive text messages from CarisWest regarding your appointments, service updates, and account information.

• Opt-Out: You can cancel the SMS service at any time by texting "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.
• Data Sharing: We will not share, sell, rent, or trade your mobile phone number or SMS opt-in consent with any third parties, affiliates, or partners for marketing purposes.
• Message and data rates may apply.

5. How We Share Your Information

We do not sell your personal information to data brokers or marketing companies. We only share your information with trusted third-party service providers necessary to operate our business, such as:

• Payment processors (e.g., Stripe) to facilitate secure transactions.
• Cloud hosting and database providers to store your inspection reports and agreements securely.
• Communication gateways to send automated email and text reminders.

These third parties are bound by strict data security agreements and are not permitted to use your information for their own purposes.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information. This includes secure socket layer (SSL) technology for data transmission, encrypted databases, and secure tokenization for all payment processing.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate data.
• Request the deletion of your personal data (subject to legal and accounting retention requirements).
• Opt-out of future marketing communications.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: